What's interesting is that McDonald's wait times have actually gone up since they moved to kiosk ordering, mobile app ordering, Uber eats etc. They've increased their ability to take orders, but haven't been able to keep up on the supply side. The old way was almost better in that it introduced a natural bottleneck so while it took longer to place your order, once you did, the queue in front of you was shorter.
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McDonald’s should be called slow hot food.